• Leads, and participates in, the day-to-day running of all operational aspects of the conference and banqueting department
• Coordinates the set-up of rooms and other public areas in accordance with Radisson Edwardian C&B standards document, ensuring that rooms are maintained to “Show-round” standard when not in use
• Ensures that all clients are effectively met and welcomed
• Attends all staff meetings, as required; conducts daily meetings to discuss event detail, special requests and product development
• Assists in monthly inventories
• Ensures that all storage areas, still rooms and bar areas are cleaned and inspected on a regular basis
• Ensures that appropriate account and cash bar procedures are implemented in accordance with agreed standards
• Ensure all legislative and company fire, health and safety & security guidelines are upheld
• Leads by example, and motivates C&B employees to make people feel special
• Communicates and reinforces the vision of Making People Feel Special to employees
• Provides employees with the tools necessary to perform job responsibilities
• Seeks opportunities to improve the guest experience by seeking feedback and developing strategies to improve department and hotel services
• Gives personal attention, takes personal responsibility and uses teamwork to provide excellent guest service
• Assumes responsibility to gather information about each guest in order to update client database, and uses details to ensure a truly personal service
• Trains, coaches and recognises employees
• Assists in the recruitment of qualified staff
• Performs other duties as required in the Service Excellence Team
• Carries out any reasonable request that may be made by senior management
• Takes an active role in general Hotel duty management and F & B senior person on duty

Everything that Radisson Edwardian does, as a company and as individuals, is designed to make our guests feel special. If you can show that special skill, there is simply no limit to how far you can go with us, so apply below today!

• Knowledge of IT applications: Micros, Fidelio, Hotmenu, Ramco, Saflock, Word, as appropriate
• Knowledge of Food & beverage service standards and C&B room set-ups
• Has a Good command of the English language
• Knowledge of Radisson Edwardian systems & procedures
• Confident ability to communicate & establish rapport
• Decision-making:  Improve decision making by clarifying goals, sharing perspectives, identifying options and created a way forward.
• Performance Management/Supervisory:  Ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels.
• Coaching:  Develop and guide others in professional growth and performance enhancement through assuring clarity of goals, employing reflective listening skills, and facilitating the generation of options and action planning.



APPLICATIONS CLOSED
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