OVERVIEW
 
This is a diverse and extremely challenging role in which you will need to demonstrate exceptional management skills as you have overall responsibility for every aspect of the chalet operation and for the performance of each individual member of the chalet team. The main emphasis in this role is on customer service, the key objective being to deliver a world-class hospitality service and to create unique and memorable holiday experiences for every client. 
 
MAIN RESPONSIBILITIES

• management, training and development of each member of the chalet team  
• customer service delivery + guest satisfaction (inc catering, transport, skiing, après ski, games/entertainment, child care, technology/communications) 
• proactive communication with guests to ensure all queries are answered and any special requests are met at the earliest opportunity
• housekeeping (laundry, cleanliness and presentation throughout the chalet)
• general chalet maintenance
• to be conscious of general hygiene, maintaining health and safety standards at all times
• local supplier relations
• managing chalet budgets
• completion of all financial and non-financial paperwork
• communication with the Guest Relations Manager pre arrival + post departure

If you have previous management experience and feel that you would be able to effectively manage a chalet then simply click on the apply now button to submit an application.

This role would suit individuals with the following skill set:

• previous 4/5 star hospitality or silver service experience
• previous general management experience
• excellent interpersonal skills
• excellent organisation/time management skills
• basic administrative and accounting skills
• basic computer skills
• fluent English, conversational French (preferred)